San Jose, California
Patrick Mederos
Operations Leadership & Customer Experience
I lead Robotaxi and Cybercab operations at Tesla — the team that keeps an autonomous fleet ready, safe, and on the road. I was the program's first Operations Advisor; now I coach the people doing the work and help shape the standards they run on.
I build the teams that keep autonomy running.
I've spent more than a decade making service operations excellent — in dealerships, at a mobile-mechanic startup, and across Tesla's service network. My work lives where customer experience meets operational rigor: keeping fleets moving, resolving issues before they escalate, and building the workflows that let teams scale.
Today I'm Tesla's Robotaxi / Cybercab Operations Supervisor, leading a mixed team of fleet support specialists, operations advisors, and technicians. I came to it the long way — I was the program's first Operations Advisor, helping shape the playbooks and standards the role runs on, including the job description for the people who'd come next. Now I'm the one coaching them.
What I care about is unglamorous and it is the whole job: a vehicle that's clean, charged, and ready when a rider opens the door. Recently certified in Artificial Intelligence, I'm focused on where autonomy and human-centered service meet.
A career spent keeping people and vehicles moving.
- Promoted to lead day-to-day Robotaxi and Cybercab operations — owning fleet health, readiness, and uptime for Tesla's autonomous vehicle program across the Bay Area.
- Lead, coach, and develop a mixed operations team of Fleet Support Specialists, Operations Advisors, and Technicians through training, KPI tracking, performance feedback, and structured 1:1s.
- Own vehicle readiness end-to-end — cleaning, charging, inspections, maintenance scheduling, and service coordination that keep the fleet available for rider service.
- Track and report fleet KPIs to leadership including uptime, downtime, charge efficiency, and service cycle times, using real-time fleet data to escalate issues and close gaps fast.
- Partner across Engineering, Logistics, Customer Experience, Service, Bodyshop, Programs, Security, and Global Operations to clear blockers and raise safety, efficiency, and quality.
- Audit cleaning, charging, and service workflows through regular site walks; own lost & found and rider feedback, turning both into cleaner vehicles and faster response times.
- Lead cross-functional projects such as vehicle audits and operational compliance, and help shape the playbooks, tools, and standards the team runs on.
- Tesla's first Robotaxi Operations Advisor — helped shape the playbooks, workflows, tooling, and job description that define the position going forward.
- Keep the fleet on the road by coordinating repairs across service centers, body shops, tow vendors, and Mobile Service; triage and track issues in SCA, JIRA, Garage, and Beacon.
- Serving as a model for expansion — partnering with teams in emerging markets to train advisors and share operational best practices as the program scales.
- Analyze rider-feedback trends with Programs & Engineering, and own lost & found end-to-end.
- Coordinated mobile service across a large territory, optimizing technician routes and real-time field support.
- Partnered with program teams to improve mobile tools, routing workflows, and overall service efficiency.
- Quality-checked 250+ appointments daily and pre-diagnosed issues to cut in-shop visits.
- Built training materials and led best-practice workshops across California.
- Ranked top 5% for CSAT and sales across Tesla's international service network; delivered 92%+ CSAT.
- Trained new hires, improved service workflows, and developed onboarding processes.
- Central coordinator for mobile technicians — daily routing, parts ordering, and service logistics.
- Maintained 95%+ satisfaction while overseeing 100+ orders daily; fed field insights back to product & engineering.
- Led end-to-end development of an artisanal chocolate line — R&D, sourcing, production, and fulfillment.
- Ran operations and DTC growth through Shopify, blending community-first marketing with sales partnerships.
- Service Advisor at Acura of Falls Church and BMW of Anchorage; ran daily ops at a 3-bay service station.
- Built a Twitch channel to 750+ followers and placed 5th at the 2018 Fortnite Streamvitational (TwitchCon) — $11,000 in front of 40,000+ live viewers.
- Grew the dealership's Instagram from scratch to ~16K followers in just over a year.
- Held a 98.5% customer satisfaction index; managed repair orders in Autobase, Reynolds & Reynolds, and ADP.
Some of it you had to be there for.
Different arenas, same job: keep everyone moving and make it look easy.
What teammates say.
"The best instructor I've had in years. You always think about what's best for the company, but you never leave behind the people who put in the effort."— Sebastian H., Tesla
"The Robotaxi team needed support and Patrick stepped up — jumped in with both feet, cleaned up the process operationally, and identified key misses. Excited to see his continued impact and growth."— David S., Tesla
"Always willing to support other service centers — a true team player who cares for others. I foresee him taking on a leadership/management role."— Rovinn S., Tesla
"Truly appreciate the positive impact you're having on Robotaxi operations. Your ability to collaborate and share knowledge swiftly across teams is admirable."— Greg V., Tesla
"Someone you'd want on your team. A get-it-done mindset who delivers — and consistently puts the associates, the customers, and the business ahead of himself."— Ventura D., Tesla
"An excellent advisor who can be counted on for big things when they're needed most — a powerhouse who made a huge impact supporting teams across regions."— Andy S., Tesla
30+ peer recognitions across 6 years at Tesla.
People who inspire me.
Host of the Think Fast, Talk Smart podcast and author of Think Faster, Talk Smarter. His teaching on spontaneous communication shapes how I approach every customer conversation.
Find on LinkedIn ↗Host of The Modern Manager, a top-1% podcast, she helps people managers build strong, effective teams — a masterclass in leading with intention.
Find on LinkedIn ↗Interested in humans and robots. His long-form conversations on AI, autonomy, and what it means to be human sit right at the center of where my career is heading.
Find on LinkedIn ↗Building health experiences that deepen family connection through play, care, and intentional daily rituals — proof that great products start with empathy.
Find on LinkedIn ↗Skills & tools
Trilingual
Always learning.
Books that stuck with me.
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