San Jose, California
Patrick Mederos
Service Operations & Customer Experience
Among the first on Tesla's Robotaxi team — and the first Operations Advisor in the program — helping define what great autonomous vehicle service looks like as the fleet expands nationwide.
Where customer experience meets operational rigor.
I've spent more than a decade making service operations excellent — in dealerships, at a mobile-mechanic startup, and across Tesla's service network. My work lives where customer experience meets operational rigor: keeping fleets moving, resolving issues before they escalate, and building the workflows that let teams scale.
Today I'm Tesla's first Robotaxi Operations Advisor — a role I helped define from scratch. Beyond keeping the Bay Area fleet running, I'm helping shape how the program scales: partnering with teams in emerging markets to train advisors and build the operational playbook as the program scales. Recently certified in Artificial Intelligence, I'm focused on where autonomy and human-centered service meet.
A career spent keeping people and vehicles moving.
- Tesla's first Robotaxi Operations Advisor — built the role from scratch, creating the playbooks, workflows, tooling, and job description that define the position going forward.
- Keep the fleet on the road by coordinating repairs across service centers, body shops, tow vendors, and Mobile Service; triage and track issues in SCA, JIRA, Garage, and Beacon.
- Serving as a model for expansion — partnering with teams in emerging markets to train advisors and share operational best practices as the program scales.
- Analyze rider-feedback trends with Programs & Engineering, and own lost & found end-to-end.
- Coordinated mobile service across a large territory, optimizing technician routes and real-time field support.
- Partnered with program teams to improve mobile tools, routing workflows, and overall service efficiency.
- Quality-checked 250+ appointments daily and pre-diagnosed issues to cut in-shop visits.
- Built training materials and led best-practice workshops across California.
- Ranked top 5% for CSAT and sales across Tesla's international service network; delivered 92%+ CSAT.
- Trained new hires, improved service workflows, and developed onboarding processes.
- Central coordinator for mobile technicians — daily routing, parts ordering, and service logistics.
- Maintained 95%+ satisfaction while overseeing 100+ orders daily; fed field insights back to product & engineering.
- Led end-to-end development of an artisanal chocolate line — R&D, sourcing, production, and fulfillment.
- Ran operations and DTC growth through Shopify, blending community-first marketing with sales partnerships.
- Service Advisor at Acura of Falls Church and BMW of Anchorage; ran daily ops at a 3-bay service station.
- Built a Twitch channel to 750+ followers and placed 5th at the 2018 Fortnite Streamvitational (TwitchCon) — $11,500 in front of 40,000+ live viewers.
- Grew the dealership's Instagram from scratch to ~16K followers in just over a year.
- Held a 98.5% customer satisfaction index; managed repair orders in Autobase, Reynolds & Reynolds, and ADP.
What teammates say.
"The best instructor I've had in years. You always think about what's best for the company, but you never leave behind the people who put in the effort."— Sebastian H., Tesla
"The Robotaxi team needed support and Patrick stepped up — jumped in with both feet, cleaned up the process operationally, and identified key misses. Excited to see his continued impact and growth."— David S., Tesla
"Always willing to support other service centers — a true team player who cares for others. I foresee him taking on a leadership/management role."— Rovinn S., Tesla
"Truly appreciate the positive impact you're having on Robotaxi operations. Your ability to collaborate and share knowledge swiftly across teams is admirable."— Greg V., Tesla
"Someone you'd want on your team. A get-it-done mindset who delivers — and consistently puts the associates, the customers, and the business ahead of himself."— Ventura D., Tesla
"An excellent advisor who can be counted on for big things when they're needed most — a powerhouse who made a huge impact supporting teams across regions."— Andy S., Tesla
30+ peer recognitions across 6 years at Tesla.
People who inspire me.
Host of the Think Fast, Talk Smart podcast and author of Think Faster, Talk Smarter. His teaching on spontaneous communication shapes how I approach every customer conversation.
Find on LinkedIn ↗Host of The Modern Manager, a top-1% podcast, she helps people managers build strong, effective teams — a masterclass in leading with intention.
Find on LinkedIn ↗Interested in humans and robots. His long-form conversations on AI, autonomy, and what it means to be human sit right at the center of where my career is heading.
Find on LinkedIn ↗Building health experiences that deepen family connection through play, care, and intentional daily rituals — proof that great products start with empathy.
Find on LinkedIn ↗
