P Patrick Mederos
San Jose, California
Patrick Mederos
Service Operations & Customer Experience
Among the first on Tesla's Robotaxi team — and the first Operations Advisor in the program — helping define what great autonomous vehicle service looks like as the fleet expands nationwide.
6+
Years at Tesla
10K+
Customers helped throughout my career
Top 5%
CSAT across Tesla's global service network
$5M+
In service sales as an advisor
About
Where customer experience meets operational rigor.
I've spent more than a decade making service operations excellent — in dealerships, at a mobile-mechanic startup, and across Tesla's service network. My work lives where customer experience meets operational rigor: keeping fleets moving, resolving issues before they escalate, and building the workflows that let teams scale.
Today I'm Tesla's first Robotaxi Operations Advisor — a role I helped define from scratch. Beyond keeping the Bay Area fleet running, I'm helping shape how the program scales: partnering with teams in emerging markets to train advisors and build the operational playbook as the program scales. Recently certified in Artificial Intelligence, I'm focused on where autonomy and human-centered service meet.
Experience
A career spent keeping people — and vehicles — moving.
Tesla
Robotaxi Operations Advisor First in role
- Tesla's first Robotaxi Operations Advisor — built the role from scratch, creating the playbooks, workflows, tooling, and job description that define the position going forward.
- Keep the fleet on the road by coordinating repairs across service centers, body shops, tow vendors, and Mobile Service; triage and track issues in SCA, JIRA, Garage, and Beacon.
- Serving as a model for expansion — partnering with teams in emerging markets to train advisors and share operational best practices as the program scales.
- Analyze rider-feedback trends with Programs & Engineering, and own lost & found end-to-end.
Regional Mobile Router
- Coordinated mobile service across a large territory, optimizing technician routes and real-time field support.
- Partnered with program teams to improve mobile tools, routing workflows, and overall service efficiency.
Territory Virtual Advisor
- Quality-checked 250+ appointments daily and pre-diagnosed issues to cut in-shop visits.
- Built training materials and led best-practice workshops across California.
Lead Service Advisor
- Ranked top 5% for CSAT and sales across Tesla's international service network; delivered 92%+ CSAT.
- Trained new hires, improved service workflows, and developed onboarding processes.
YourMechanic
National Account Manager
- Central coordinator for mobile technicians — daily routing, parts ordering, and service logistics.
- Maintained 95%+ satisfaction while overseeing 100+ orders daily; fed field insights back to product & engineering.
Circle of Mana
Operations Manager
- Led end-to-end development of an artisanal chocolate line — R&D, sourcing, production, and fulfillment.
- Ran operations and DTC growth through Shopify, blending community-first marketing with sales partnerships.
Independent
Various Roles & Projects
- Service Advisor at Acura of Falls Church and BMW of Anchorage; ran daily ops at a 3-bay service station.
- Built a Twitch channel to 750+ followers and placed 5th at the 2018 Fortnite Streamvitational (TwitchCon) — $11,500 in front of 40,000+ live viewers.
Passport BMW
Service Advisor
- Grew the dealership's Instagram from scratch to ~16K followers in just over a year.
- Held a 98.5% customer satisfaction index; managed repair orders in Autobase, Reynolds & Reynolds, and ADP.
Recognition
What teammates say.
Leads with purpose
"The best instructor I've had in years. You always think about what's best for the company, but you never leave behind the people who put in the effort."— Sebastian H., Tesla
Robotaxi operations
"The Robotaxi team needed support and Patrick stepped up — jumped in with both feet, cleaned up the process operationally, and identified key misses. Excited to see his continued impact and growth."— David S., Tesla
Future leader
"Always willing to support other service centers — a true team player who cares for others. I foresee him taking on a leadership/management role."— Rovinn S., Tesla
Collaborative
"Truly appreciate the positive impact you're having on Robotaxi operations. Your ability to collaborate and share knowledge swiftly across teams is admirable."— Greg V., Tesla
Driven
"Someone you'd want on your team. A get-it-done mindset who delivers — and consistently puts the associates, the customers, and the business ahead of himself."— Ventura D., Tesla
Dependable
"An excellent advisor who can be counted on for big things when they're needed most — a powerhouse who made a huge impact supporting teams across regions."— Andy S., Tesla
30+ peer recognitions across 6 years at Tesla.
Capabilities
Skills & tools
Focus areas
Service Operations
Customer Success
Fleet Readiness
Process Optimization
Routing & Dispatch
Cross-functional Coordination
Training & Onboarding
Regulatory Coordination
Operational Efficiency
Systems & tools
SCA
JIRA
Garage
Beacon
Shopify
Reynolds & Reynolds
ADP
Autobase
Adobe Premiere
FL Studio
PowerPoint
Excel
CRM Tools
AI
Languages
Trilingual
English
Native / Bilingual
Spanish
Full Professional
Portuguese
Professional Working
Education
Always learning.
Southern New Hampshire University
Associate's, Business Administration & Management
2026
Wilmington University
Certificate, Artificial Intelligence
2024 – 2025
Northern Virginia Community College
Business Administration & Management
2009 – 2011
Bishop Ireton High School
High School Diploma
2008